Code of Ethics
We have developed our code of ethics directly from that provided by the Institute of Management Consultants in Australia.
- It is our objective to assist our clients to add value to their enterprise; whether that enterprise takes the form of a business, a not-for-profit organisation or any element of government.
- We will serve our clients with integrity, competence, objectivity, independence and professionalism.
- We will only accept assignments that we are competent to perform; and, on a client project, will only assign staff or engage colleagues with knowledge and expertise relevant to the client project.
- Before accepting any engagement we will establish with the client realistic expectations of the objectives, scope, expected benefits, work plan and fee structure of the assignment.
- We will agree in advance with the client on the basis for fees and expenses. We will charge fees that are reasonable; commensurate with the services delivered, the value created and the risk or responsibility accepted.
- We recognise that the client’s enterprise has many stakeholders whose interests are sometimes divergent, and we will seek to balance and reconcile these different interests in our guidance to the client.
- Our advice to our clients will be delivered with independence and courage; always focussing on the long-term best interests of the enterprise as a whole, even when this guidance may lead to actions such as restructuring or retrenchments that may be painful in the short-term.
- We will continually invest in professional development to keep abreast of evolving knowledge within our profession and in areas of technical expertise.
- We will treat all confidential client information appropriately; will take reasonable steps to prevent access to confidential information by unauthorised people and will not take advantage of proprietary or privileged information, for use by Conus or others, without our client’s permission.
- We will avoid conflicts of interest, or the appearance of such, and will disclose to our clients immediately any circumstances or interests that we believe may influence their judgment or objectivity.
- We will offer to withdraw from a consulting assignment if we believe our objectivity or integrity may be impaired.
- We will represent the management consultancy profession with integrity and professionalism in our relations with clients, colleagues and the general public.
- We will respect the rights of consulting colleagues and consulting firms and will not use their proprietary information or methodologies without permission.
- We will report to appropriate authorities within or external to any client organisation any occurrences of malfeasance, dangerous behaviour or illegal activities discovered during the course of an assignment.
- We will not accept commissions, remuneration, or other benefits from a third party in connection with any recommendations to a client without that client’s prior knowledge and consent, and will disclose in advance any financial interests in goods or services that form part of such recommendations.
- We will refrain from inviting an employee of an active or inactive client to consider alternative employment without prior discussion with the client.
- We will not advertise our services in a deceptive manner nor misrepresent or denigrate individual consulting practitioners, consulting firms, or the consulting profession.
- We will promote adherence to the Code of Ethics by all other consultants working on our behalf.